Customer Account Management
PriMedia's inVue online account management software gives your customers more convenient access to their account data; reduces the time your customer service reps are on the phone; and lets you market services directly to the customers who need them.
inVue integrates with your back-end software to create a customizable device-responsive portal that is easy for your customers to navigate, and easy for you and your staff to manage.
For Your Customers:
- Account look-up
- Account management
- Pay online
- Request delivery
- Request service
- View payment history
- Set up automatic payments
- Enroll in budget programs
For Your Company
- Account-specific on-portal messaging
- Email marketing
- Text messaging
- Coupon codes
- User-friendly dashboard
- Custom reporting
- Track account access
inVue – New Customer Enrollment
Expand your online account management services by enrolling new customers online, subject to equipment inspection and any other company requirements, of course.
PriMedia's New Customer Enrollment software
- Takes the new customer step by step through your new customer application
- Collects all required personal, home and equipment information
- Runs an immediate credit check
- Enrolls the customer in budget plans, automatic delivery, price protection, service agreements, loyalty programs or any other programs
- Accepts any required payments via your online payment gateway
- Sends new account documentation to you and the new customer
- Communicates with your enterprise software to create the new customer account
inVue Integrates with All Your Customer Programs
- Price protection enrollment
- Service contract enrollment
- Risk management
- Loyalty rewards
- Bill presentment and payment
- Text messaging and communications
- Email marketing
