CSR & Sales Tools

Message-On-Hold

As an HVAC company, you have a great opportunity to make a strong impression and promote timely products and services every time a customer calls your office. PriMedia's Keep-In-TouchSM is a customized message-on-hold (also called a "music-on-hold" or "info-on-hold") service that adds a professional sound and feel to reinforce your company image. 

With Keep-In-TouchSM, you make the most of your customers' time on hold. Our original scripts focus on your core message and highlight your most important services and products. Each message is voiced by a talented professional and engineered for maximum clarity. Because all material is original, there are no copyright fees, licensing requirements, or annual service fees. 

Maintaining variety, and keeping your messages "fresh and current" is the key to successful on-hold marketing. Our Keep-In-TouchSM system offers you the flexibility of updating and targeting your messages around seasonal marketing efforts, holidays, and more to transform your listeners' time on hold into a unique and positive experience. 

Implementation 
After composing a script and music program for you, we will supply the necessary hardware. Our state-of-the-art digital playback instruments use solid-state chip technology to ensure optimum clarity and reliability. All interface equipment and cabling is supplied. From inception to servicing, our Keep-In-TouchSM service handles every aspect of your customized, message-on-hold system. 

Account Servicing 
All hardware and software supplied is fully warrantied for one year from the date of installation. We will provide on-site servicing to correct any defect and will arrange any necessary hardware replacement or software duplication. We also guarantee total after-sale customer support on every Keep-In-TouchSM system. 

Automatic Update Program (Optional) 
To maximize the benefits of your customized Keep-In-TouchSM system, we offer an optional Automatic Update Program. With A.U.P., you receive, at intervals that you choose, updates of your message-on-hold program. Special announcements and seasonal references can be added for timely, on-target messages. Revisions and updates can be as frequent as you wish, and your per-program cost is greatly reduced, ensuring maximum cost effectiveness. 

Why keep your customers holding in silence when you can use that time to your advantage? Contact the communications experts at Primedia for message-on-hold, telephonics, voicemail and scripting.

Foley Mechanical

Blackman Plumbing

Click here or call 1-800-79-MEDIA today to get a FREE Marketing Consultation

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